Business English Programs
Business English
Programs in Business English offer a way for students to gain the professional communication skills needed in the business world. Each program in Business English is a specialized, fast-paced, flexible, and academically rigorous course of study. Business English programs allow students to work legally on an F1 student visa while learning professional business skills. Each program is four academic quarters in length and includes internships as an integral part of learning. Students will supplement their classroom learning through working in various industry positions. Programs in the Business English track are not English language programs; international students must have advanced English language proficiency to take them.
Customer Service Specialist Program - 1 Year Program
The Customer Service Specialist program offers advanced development and training in professional communication and business skills. Students will learn the core competencies of customer relationship management through techniques that teach them to assess, assist, and meet the needs of customers. All four courses of the program – Customer Relationship Management, Call Center, Personal and Home Care Aide, and Customer Service as a Career – will focus on customer service and professional business communication skills.
Customer Relationship Management
Length: 1 Quarter or 10 weeks
Classroom: 100 hours
Internship: 80 hours
Call Center
Length: 1 Quarter or 10 weeks
Classroom: 100 hours
Internship: 80 hours
Personal and Home Care Aide
Length: 1 Quarter or 10 weeks
Classroom: 100 hours
Internship: 80 hours
Customer Service as a Career
Length: 1 Quarter or 10 weeks
Classroom: 20 hours
Internship: 300 hours
Hospitality Industry Professional Program - 1 Year Program
The Hospitality Industry Professional program is designed to help students be successful in different positions within the hospitality industry, from receptionists to food servers. Students will learn the core competencies of hospitality service through techniques that teach them to assess and serve the needs of customers and clients in a multitude of different industries. This program will also introduce the concepts and principles of treating customers as guests and creating a extraordinary experience for them.
Quality Service and Reception
Length: 1 Quarter or 10 weeks
Classroom: 100 hours
Internship: 80 hours
Food Service
Length: 1 Quarter or 10 weeks
Classroom: 100 hours
Internship: 80 hours
Case Studies in the Hospitality Industry
Length: 1 Quarter or 10 weeks
Classroom: 100 hours
Internship: 80 hours
Business Etiquette
Length: 1 Quarter or 10 weeks
Classroom: 20 hours
Internship: 300 hours
